At [Your Computer Shop Name], customer satisfaction is our top priority. We understand that sometimes situations arise where you may need to cancel an order or request a refund. Please read our refund and cancellation policy carefully.
Orders can be cancelled within 24 hours of purchase if they have not yet been shipped.
To cancel an order, please contact our customer support with your order ID.
Once the product is shipped, the order cannot be cancelled.
Refunds are applicable for products that are damaged, defective, or not as described.
Products must be returned in their original packaging along with the invoice.
Refund requests must be raised within 7 days of delivery.
Software products once downloaded or activated.
Customized or special order products.
Products showing signs of physical damage not caused during transit.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5–7 business days through the original payment method.
Original shipping charges are non-refundable unless the return is due to our error (wrong item or defective product).
The customer will bear the return shipping costs unless otherwise specified.
For any queries regarding cancellation or refund, please reach out to our support team at [support@yourshop.com] or call us at [your phone number].